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WhatsApp’s updated terms of use and privacy policy has triggered widespread concerns in India – its largest user base of 350 million – about the data sharing with Facebook.
A dive into the current policy and comparison with the 2016 version reveals a growing data collection practice as a result of WhatsApp’s dual role as a messaging platform and a payments platform.
“We process additional information about you, including payment account and transaction information,” the latest update states in its terms of service as a reflection of its expanding roles.
While the encrypted nature of personal chats with friends and family remains unchanged, it is the expansive metadata collection as a messaging, business interaction platform as well as a payments platform that has raised concerns.
However, the granular metadata collection and sharing with Facebook is not new.
Announced on 5 January, WhatsApp has given its 2 billion users across the world time till 8 February to accept its updated policy.
Importantly, there is no option to opt out of having one’s data shared with business accounts and with Facebook and one must accept the terms to be able to continue using WhatsApp beyond the deadline.
WhatsApp’s role and identity has evolved since its last major privacy update in 2016 when it started facilitating data sharing with Facebook.
A messaging only platform is today also a payments platform like GPay or Rupay. Therefore, additional data collection about transactions on its platform, which weren’t a part of the 2016 version.
This includes “information needed to complete the transaction” like information about our payment method, shipping details and transaction amount, according to the updated policy.
WhatsApp has already been sharing an array of metadata with Facebook since 2016. So, what exactly has changed in the latest update?
According to WhatsApp, what this means is whether a user communicates with a business’ WhatsApp account ‘by phone, email, or WhatsApp, it can see what you’re saying and may use that information for its own marketing purposes, which may include advertising on Facebook’.
Metadata refers to data that describes and gives information about other data and includes information like IP address, transaction data, which users one chats with, which groups a user is a member of.
While WhatsApp reiterated that its “policy update does not affect the privacy of your messages with friends or family in any way,” lawyers and activists point towards the expansive metadata collection that has grown as a result of its expanding roles.
“In many cases, metadata by itself can reveal very sensitive information about a person’s life. For instance, consider conversations with sexual and reproductive health services which now provide abortion related counselling via WhatsApp,” IFF states in its blog.
Mishi Choudhary, technology lawyer in New York and New Delhi and online civil rights activist, describes WhatsApp’s assurances about user privacy by pointing towards encrypted chats as a “deflection”.
“WhatsApp is great for protecting the privacy of your message content. But it feels like the privacy of everything else you do is up for grabs,” Johns Hopkins University cryptographer Matthew Green told WIRED in the context of WhatsApp’s latest update.
Speaking with The Quint, Choudhury also points out, “An opt-out choice was provided in 2016 and was regularly mentioned up until the recent update which has disappeared and there is no way to know whether users who had opted out, their choice will be honoured or not.”
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